Frequently Asked Questions

Your guide to seamless style and effortless shopping.

How long does shipping take for my order?

We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days. You will receive a tracking number via email as soon as your package departs our warehouse.

What is your return policy?

We accept returns within 30 days of purchase, provided the items are in their original condition with tags attached. Please visit our Returns Portal to generate a prepaid shipping label.

How do I find the right size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Note' section.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At Urge pret, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize our environmental footprint.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.