Returns & Exchanges
At Urge Pret, we want you to love your fashion finds, which is why we offer a seamless 14-day return and exchange policy for all unworn items with original tags attached. Our goal is to ensure your shopping experience remains as stylish and stress-free as our collections.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the items in their original packaging, ensuring all designer tags, accessories, and protective bags are included to qualify for a refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing